Privacy policy

🛡️ Privacy Policy — VORA

Last updated: October 7, 2025

VORA (“we”, “our”, “us”) operates this online store and website to provide customers with a curated shopping experience (the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish Law on Information Society Services (LSSI).

By accessing or using any of our Services, you agree to this Privacy Policy.

1. Data Controller

VORA SHOP
Address: Av. del Editor Ángel Caffarena, Málaga, Spain
Email: contact@vorashop.es

We determine the purposes and means of processing your personal data in accordance with EU data protection laws.

2. Personal Data We Collect

We may collect and process the following categories of personal data when you visit or interact with our store:

  • Identity and contact details – name, email address, phone number, billing and shipping address.

  • Payment and transaction data – order details, payment confirmation, method of payment, and refund data.

  • Account information – login details, preferences, and saved settings.

  • Device and usage data – browser type, IP address, location (approximate), and activity within the store.

  • Communications – messages or requests sent through our contact forms or customer support.

3. How We Use Your Data

We process your data for the following purposes:

  • To provide and deliver your orders and process payments securely.

  • To respond to inquiries and offer customer support.

  • To personalize your shopping experience, including showing related or recommended products.

  • To comply with legal obligations, such as tax and accounting requirements.

  • To prevent fraud and ensure transaction security.

  • To send marketing communications, when you have opted in.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract performance – when processing your orders or managing your account.

  • Legal obligation – when keeping records for tax or regulatory purposes.

  • Consent – for marketing emails or cookies.

  • Legitimate interest – to improve our services and prevent fraud.

5. Data Sharing

We only share your data with trusted partners necessary to operate our business:

  • Shopify Inc., our e-commerce platform and payment processor.

  • Shipping and logistics providers, to deliver your purchases.

  • IT and analytics partners, to improve store performance.
    All partners process data under strict confidentiality and GDPR-compliant agreements.

6. International Data Transfers

Shopify and other partners may process data outside the EU/EEA.
When this occurs, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your information remains protected.

7. Data Retention

Your data will be retained only as long as necessary to:

  • complete transactions,

  • comply with tax/legal obligations, or

  • manage potential disputes.
    After this period, data will be securely deleted or anonymized.

8. Your Rights

You may exercise the following rights under GDPR at any time:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent for marketing.

  • Request data portability.

To exercise your rights, contact us at contact@vorashop.es.

If you believe your data has been handled unlawfully, you may file a complaint with the Agencia Española de Protección de Datos (AEPD).

9. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content.
You can adjust cookie preferences at any time in our Cookie Preferences section.

10. Updates

We may update this Privacy Policy occasionally. The revised version will be posted here with a new “Last updated” date.

11. Contact

For any privacy-related inquiries, please reach us at:
📩 contact@vorashop.es
📍 Av. del Editor Ángel Caffarena, Málaga, Spain